Compliments, Complaints and Suggestions

We are always happy to hear from our Patients. If you have any positive or negative feedback, please complete our feedback form.

Friends and Family Test

If you have had a recent interaction with the surgery please rate us on ‘how likely you would be to recommend us to your friends and family’. You can also leave comments on your recent experiences. Please complete our online form.

Procedure for Complaints

Why Complain?

Although we try very hard to give a good service, inevitably things sometimes go wrong. We hope you will let us know so that your problem can be sorted out. Often this can be done easily and quickly at the time it happens and with the person concerned. However, sometimes you may wish to make a more formal complaint. When you make a complaint, we aim to:

• Find out what happened and what went wrong
• Make sure you receive an apology, where this is appropriate
• Wherever possible, put the problem right
• Identify what we can do to make sure the problem doesn’t happen again
• Give you the opportunity to discuss the problem with those concerned, if you would like this

Our complaints procedure is part of the NHS system and meets national requirements.

Please collect and complete a complaints form from the reception desks at Chadwick Street or Pasture Road.