Appointments

Have you considered self care?

Many things get better by themselves, or with simple measures.  If you need help with self-managing your problem, we recommend the following:

• NHS Website
• Your local pharmacist

However, if you still require our help, we have a number of options available, outlined below.

PATCHS

If your problem is not suitable for self care, please submit a PATCHS. We will contact you by the end of the next working day at the latest, and help you get the right help, with the right person, at the right time.

Appointment requests for patients under 18 can be made by the patients parent or guardian.  For those unable to submit an online form appointments can still be made via telephone or by presenting to reception.

Lateness policy

If you are more than ten minutes late for your appointment, you may need to re-book.  This is to ensure that other patients are not delayed, and because most problems cannot be adequately managed in anything less than the already restricted consultation time.

How our appointment system works

All appointment requests are now triaged via PATCHS. This is helping us to prioritise patients clinical need and ensures you are treated by the most appropriate clinician. We will respond by text, phone, email, video or face to face consultation, whichever is the most appropriate. If you are unable to submit a PATCHS then please call us and our Care Navigators will take the details of your issue and submit a form on your behalf. Calling us may take longer than submitting a PATCHS.

For life threatening emergencies and serious accidents dial 999