Patient Participation Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

Who are we

The group was established in July 2011 and in that short amount of time, have made the following differences to the practice:

  • A member of the PPG has library experience and volunteered to sort out our posters and leaflets in the waiting room. This has had the effect of having time sensitive information displayed effectively and freeing up reception time, enabling the reception team to deal with patient issues.
  • A member of the PPG has suggested an amnesty on unused medication, which will bring to the attention of all patients the amount of wasted medication conducted a patient satisfaction survey. The patient group decided what questions were important to ask patients and which survey we should use. The group have discussed the results of the survey and decided on the most important areas to action to improve services in the forthcoming months.

The group has also decided how to spend money that has become available to the practice which has improved the surroundings in the practice and improved patient care.
The group meets on a quarterly basis. The meetings last for one hour and start and finish on time. We understand how precious people’s time is and do not wish to make membership of the PPG onerous, just productive.

Patient Group Documents

Patient Participation Enhanced Service – Reporting Template

 Reporting Template Page 1

PPES – Reporting Template Page 2

PPES – Reporting Template Page 3

PPES – Reporting Template Page 4

PPES – Reporting Template Page 5

PPES – Reporting Template Page 6

PPES – Reporting Template Page 7

PPES – Reporting Template Page 8

Patient Questionnaire Results

Patient Participation Report 2013/14 – Click on this link for full report

PESR Report March 2013 – Click on this link for full 2013 report

Click on the links below for Previous years PESR reports

 Moreton Cross Group Practice report

 Moreton Cross Group Practice action plan

Moreton Cross Group Practice patient feedback

 Poster of results

Patient Participation Group Minutes

PPG – Minutes of Meeting Redacted 16th November 2022

PPG – Minutes of Meeting 12th October 2022

PPG – Minutes of Meeting 14th June 2022

PPG minutes 26 February 2020

PPG minutes 18th June 2019

PPG minutes 12th March 19

17.3.15 PPG Minutes of meeting

9.12.14 PPG Minutes of meeting

30.9.14 PPG Minutes of meeting

10.6.14 PPG Minutes of meeting

11.3.14 PPG Minutes of meeting

March 2012

January 2012

November 2011

October 2011

September 2011

August 2011

July 2011

Minutes of Meeting 14th February 2024 R