Patient Participation Group

The group was established in July 2011 and in that short amount of time, have made the following differences to the practice:

• A member of the PPG has library experience and volunteered to sort out our posters and leaflets in the waiting room. This has had the effect of having time sensitive information displayed effectively and freeing up reception time, enabling the reception team to deal with patient issues.
• A member of the PPG has suggested an amnesty on unused medication, which will bring to the attention of all patients the amount of wasted medication and have the possibility of saving money for the tax payer, the NHS and the practice.
• Patient Survey – The practice has recently conducted a patient satisfaction survey. The patient group decided what questions were important to ask patients and which survey we should use. The group have discussed the results of the survey and decided on the most important areas to action to improve services in the forthcoming months.

The group has also decided how to spend money that has become available to the practice which has improved the surroundings in the practice and improved patient care.
The group meets on a quarterly basis. The meetings last for one hour and start and finish on time. We understand how precious people’s time is and do not wish to make membership of the PPG onerous, just productive.

If you would like to join our group and are a patient here at the practice, please leave a message with reception for the Office Manager leaving your contact information.