Important - NHS services across the North West are experiencing extremely high demand at the moment – this includes GP practices and the 111 service which are both extremely busy. If you need advice for an every-day illness or injury, please either contact your local pharmacy for help or look at the self-care advice that’s available on-line from the NHS at www.nhs.uk. If you want to check your symptoms, there is an on-line symptom checker available at 111.nhs.uk, which will re-direct you to a health professional if you need to be seen by someone. If you have persistent symptoms that are not getting better, contact your practice for advice
Pasture Road Health Centre, Pasture Road, Moreton Wirral, CH46 8SA
Telephone: 0151 522 0099
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Moreton Health Clinic, 8-14 Chadwick Street, Moreton, Wirral, CH46 7XA | Telephone: 0151 522 0099
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Although we try hard to give a good service, inevitably things sometimes go wrong. We hope you will let us know so that your problem can be sorted out. Often this can be done easily and quickly at the time it happens and with the person concerned. However, sometimes you may wish to make a more formal complaint. When you make a complaint, we aim to:
Our complaints procedure is part of the NHS system and meets national requirements.
Please complete our complaints form which can be collected from the reception desk at either Pasture Road or Chadwick Street.
When writing, it will be a great help if you are as specific as possible about the reason(s) for your complaint.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.