Contact the practice

Moreton Group Practice

Pasture Road Health Centre
Pasture Road
CH46 8SA

Telephone: 0151 522 0099

Out of Hours: 111

Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Extended Access 6:30pm-8:00pm
Thursday8:00am to 6:30pm
Extended Access 6:30pm-8:00pm
Friday8:00am to 6:30pm
Extended Access 6:30pm-8:00pm

If you need help when we are closed

When the Practice is closed in the first instance you should call the NHS 111 helpline which is a service that has been introduced to make it easier for you to access local NHS healthcare services. You should call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is the fast and easy way to get the right help, whatever the time.

Simply dial 111 and you will be put through to NHS111 call centre and advised of the best course of action.

Physical accessibility

The practice is easily accessible to wheelchair users and there is a suitable toilet available, our Chadwick Street site has a patient lift to get to the first floor.  Any patient who needs extra help can let us know at reception either in advance of the appointment or when booking in.

People with a hearing difficulty can ask a receptionist to tell them when they are called. We also have a hearing loop on reception for those with impaired hearing.

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How to make a complaint

Although we try very hard to give a good service, inevitably things sometimes go wrong. We hope you will let us know so that your problem can be sorted out. Often this can be done easily and quickly at the time it happens and with the person concerned. However, sometimes you may wish to make a more formal complaint. When you make a complaint, we aim to:

  • Find out what happened and what went wrong
  • Make sure you receive an apology, where this is appropriate
  • Wherever possible, put the problem right
  • Identify what we can do to make sure the problem doesn’t happen again
  • Give you the opportunity to discuss the problem with those concerned, if you would like this

Our complaints procedure is part of the NHS system and meets national requirements.

Please download the following form Moreton Group Practice complaints leaflet or  collect and complete a complaints form from the reception desks at Chadwick Street or Pasture Road.